❓ FAQs
We’ve compiled answers to the most common questions our customers ask about HerbAvenue and our product collection.
If you don’t find your answer here, feel free to contact us anytime.
1. Where is HerbAvenue based?
HerbAvenue is proudly based in the United States, and all orders are shipped from within the country.
📍 Address: 5267 Barker Cypress Rd, Ste unit 16, Houston, TX 77084
2. What products do you sell?
At HerbAvenue, we offer a range of beauty essentials and pet supplies designed to support everyday care and convenience.
Our store focuses on providing reliable products for personal care routines and items that help support the comfort and well-being of pets.
3. Do you ship internationally?
No. At the moment, HerbAvenue ships only within the United States.
4. How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, most orders arrive within 3–7 business days, depending on your location and the selected shipping method.
5. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Selected shipping method
• Order size
All shipping fees will be clearly displayed before completing your purchase.
6. How can I track my order?
Once your order has shipped, tracking details will be provided so you can monitor your shipment until it reaches your delivery address.
Please allow up to 24 hours for tracking updates to appear.
7. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items in their original packaging.
Because some products fall under beauty and pet care categories, certain hygiene and safety restrictions may apply.
Please review our Return & Refund Policy for full details.
8. How do I start a return?
To begin a return:
• Contact our support team
• Provide your order number
• Explain the reason for return
Our team will guide you through the return process.
9. Can I cancel my order?
Yes, orders can be canceled before shipment.
Once an order has shipped, cancellations are no longer possible. The return process may apply after delivery if eligibility conditions are met.
10. How can I contact HerbAvenue?
📧 Email: help.herbavenue@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 16, Houston, TX 77084