🔄 RETURN & REFUND POLICY
At HerbAvenue, your satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve it in a fair, transparent, and timely manner. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled for all purchases made through our store.
Because we offer beauty essentials and pet supplies, certain hygiene and product integrity standards apply. We encourage customers to carefully review this policy before placing an order so expectations remain clear and the return process stays smooth and hassle-free.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided all of the following conditions are met:
• The item must be unopened and unused
• The product must be returned in its original packaging
• The item must be in resalable condition
• Proof of purchase must be provided (order number or receipt)
📌 Important Notice
Due to hygiene and safety regulations related to beauty and personal care products as well as pet supplies, the following items cannot be returned if opened or used:
• Personal care or grooming products that have been opened
• Pet hygiene or pet care items that show signs of use
• Products missing original packaging or seals
Returns will only be accepted for opened products if the item arrived:
• Damaged
• Defective
• Incorrect (wrong product shipped)
📦 How to Start a Return
Starting a return with HerbAvenue is simple and straightforward:
1. Contact Us
Reach out to our support team with your order number and the reason for your return request.
2. Follow Instructions
Our team will review your request and provide return approval details, including instructions and the correct return shipping address.
3. Ship the Item
Carefully package the item to prevent damage during transit and ship it according to the instructions provided.
Unauthorized returns may not be accepted.
🚚 Return Shipping Costs
Return shipping will be covered by HerbAvenue for approved returns resulting from our error, such as:
• Damaged products
• Defective items
• Incorrect items sent
For all other eligible returns, return shipping costs may be the responsibility of the customer.
💰 Refunds
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to the original payment method.
A confirmation will be provided once the refund has been successfully processed.
Please Note:
Original shipping charges are non-refundable unless the return is due to an error on our part.
🔁 Exchanges
At this time, HerbAvenue does not offer direct exchanges.
If you would like a different product:
• Complete the return process for your original item (if eligible)
• Place a new order for the desired product once your return is approved or completed
This approach allows faster processing and accurate order handling.
🚫 Cancellations
Order cancellations are allowed under the following conditions:
Before Shipment
Orders may be canceled if the request is received before the item has shipped.
After Shipment
Once an order has shipped, cancellations are no longer possible. The return process will apply after delivery if eligibility requirements are met.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we’re here to help.
Please:
• Contact us within 30 days of delivery
• Provide your order number
• Provide clear photos of the product and packaging
• Keep the original packaging for verification
After review, we may offer:
• Replacement product
or
• Full refund including applicable shipping costs
❓ Questions or Support
Our customer support team is always ready to assist with any questions or concerns related to returns, refunds, or order issues.
We aim to respond promptly and provide clear guidance throughout the process.
📬 Contact Information
📧 Email: help.herbavenue@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 16, Houston, TX 77084