🚚 SHIPPING POLICY
At HerbAvenue, we are committed to providing fast, reliable, and transparent shipping across the United States. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing an order. Our goal is to ensure a smooth and dependable delivery experience while maintaining the quality and safety of all products during transit.
Because we specialize in beauty essentials and pet supplies, we take extra care to ensure products are packaged properly and shipped securely so they arrive in excellent condition.
🚚 Processing Time
Orders placed with HerbAvenue are typically processed within 1–3 business days after payment is successfully confirmed.
Processing includes:
• Order verification
• Careful packaging of products
• Preparation for shipment
Orders placed on weekends or U.S. public holidays are processed on the next available business day.
During peak seasons, promotions, or periods of high order volume, processing times may be slightly extended. However, we always work to minimize delays.
📦 Shipping Methods & Delivery Times
We use trusted and reputable U.S. shipping carriers to ensure safe and timely delivery of your orders.
Standard Shipping
Estimated delivery within 3–7 business days after shipment.
Expedited Shipping
Estimated delivery within 1–3 business days after shipment.
Delivery times may vary depending on:
• Your location
• Carrier service area
• Weather conditions
• Carrier delays or operational factors
📌 Please note: Shipping estimates do not include order processing time.
📍 Shipping Coverage
HerbAvenue currently ships to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not offer international shipping.
For reliable delivery, we recommend providing a valid street address whenever possible. Some products may have restrictions for delivery to P.O. Boxes depending on carrier policies.
💲 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Selected shipping method
• Order size
All shipping fees will be clearly displayed before completing your purchase.
From time to time, HerbAvenue may offer free shipping promotions, which will be clearly advertised on our website along with applicable terms and conditions.
📦 Order Tracking
Once your order has shipped, tracking details will be provided so you can monitor your shipment until it reaches your delivery address.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
❌ Delayed or Lost Packages
If your package is delayed, we recommend checking the tracking information provided and contacting the shipping carrier directly for the most up-to-date delivery status.
If additional assistance is required, you may contact HerbAvenue, and we will do our best to help resolve the issue.
📌 Important Notice:
HerbAvenue is not responsible for delays caused by shipping carriers, weather conditions, natural events, or incorrect shipping information provided by the customer during checkout.
📬 Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please contact us:
📧 Email: help.herbavenue@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 16, Houston, TX 77084